Company Overview
Touchstone Educationals LLP is a leading IELTS Education Institute with a network of branches across Punjab, Haryana, and Rajasthan. We have been providing expert and personalized services for those seeking to study in Canada and Australia for over two decades. With a team of dedicated professionals and a commitment to excellence, we strive to empower our students to achieve their study abroad goals.
Job Overview
We are looking for a Front Desk Executive with less than 1 year of experience to join our team at Touchstone Educationals LLP. As a Front Desk Executive, you will be the first point of contact for our institute and will play a crucial role in providing exceptional customer service to our students and visitors. This is a full-time position located in Chandigarh, Chandigarh, India, and offers a competitive salary package.
Qualifications and Skills
- Fresher with less than 1 year of experience
- Excellent communication and interpersonal skills
- Proficient in MS Office applications
- Strong organizational and multitasking abilities
- Customer service-oriented with a positive attitude
- Ability to work in a fast-paced and dynamic environment
- Attention to detail and accuracy
- Ability to handle difficult situations with tact and professionalism
- Knowledge of the education industry and study abroad programs is a plus
Roles and Responsibilities
- Greet and welcome students and visitors in a friendly and professional manner
- Answer phone calls, emails, and other inquiries promptly and professionally
- Provide accurate information about our programs, services, and admission requirements
- Assist students with registration, enrollment, and payments
- Schedule appointments and manage the front desk calendar
- Maintain a clean and organized reception area
- Handle incoming and outgoing mail and packages
- Coordinate with other departments to ensure smooth operations
- Assist in administrative tasks such as data entry and record keeping
- Resolve student complaints or refer them to the appropriate personnel
- Ensure compliance with company policies and procedures
- Contribute to the overall success of the institute by actively participating in team meetings and sharing insights
