Front Desk Executive

Position Summary: Grewal Eye Institute is seeking a confident and articulate Front Desk Executive to be the first point of contact for our patients. This role requires excellent communication skills and a professional demeanor, along with a strong customer service orientation. The ideal candidate will be a graduate capable of managing multiple tasks in a fast-paced environment.

Key Responsibilities:

• Accurately enter patient data into the software.
• Manage cash transactions and issue receipts.
• Address patient queries and provide information.
• Maintain stock of stationery at the reception.
• Transfer patients to the appropriate examination rooms.
• Register patients based on scheduled appointments.
• Prioritize registration for vulnerable patients.
• Explain general consent and obtain signatures.
• Communicate patient rights and responsibilities.
• Maintain a clean and welcoming reception area.
• Collaborate with medical staff for seamless operations.

Qualifications:

• Bachelor's degree in any field.
• Experience in front desk or customer service roles, preferably in healthcare.
• Strong verbal and written communication skills.
• Proficient in computer systems and data entry.

Personal Attributes:

• Confident and approachable.
• Strong problem-solving skills.
• Empathetic and patient-focused.

*Fresh Graduates with good communication skills and are passionate about enhancing patient experiences at Grewal Eye Institute, can also apply!