Front Desk & Billing Executive (Male)

Job Title: Front Desk & Billing Executive (Male)

Location: Kalyan
Experience: 1-3 years (in front desk, customer service, or billing roles)
Employment Type: Full-time

Job Summary:

We are seeking a professional, polite, and customer-focused Front Desk & Billing Executive to manage patient interactions at the reception and handle billing operations. The candidate should have excellent communication skills and be capable of managing patient inquiries, processing payments, and ensuring smooth front desk operations in a fast-paced hospital environment.

Key Responsibilities:

• Greet and assist patients, visitors, and clients in a friendly and professional manner.
• Manage the registration process, including collecting patient details and providing necessary information.
• Handle patient queries, appointment scheduling, and coordinate with doctors and medical staff.
• Process patient bills and payments, including insurance claims and settlements.
• Ensure accurate data entry in the hospital billing system.
• Provide information on hospital services, pricing, and procedures to patients.
• Maintain patient confidentiality and adhere to hospital policies and procedures.
• Handle cash, card, and other forms of payment transactions, and ensure accurate record-keeping.
• Resolve billing disputes and address any discrepancies promptly.
• Assist in administrative duties as needed, including maintaining records and updating patient databases.
• Support the front desk and ensure an organized and welcoming environment.

Qualifications:

• High school diploma or equivalent; bachelor's degree is a plus.
• 1-3 years of experience in front desk operations, customer service, or billing roles, preferably in a healthcare or hospital setting.
• Familiarity with hospital management software and billing systems (e.g., HIS, EHR).
• Excellent communication and interpersonal skills in English and local languages.
• Basic knowledge of medical terminology is an advantage.
• Strong organizational skills and ability to handle multiple tasks efficiently.
• Proficient in MS Office (Word, Excel).

Skills & Competencies:

• Customer service orientation.
• Attention to detail and accuracy in billing operations.
• Ability to remain calm and handle stressful situations with professionalism.
• Knowledge of hospital billing procedures and insurance claim processing is a plus.

Preferred Skills:

• Prior experience in hospital billing.
• Ability to work in a fast-paced healthcare environment.
• Willingness to work in shifts, including weekends.

Job Type: Full-time

Pay: 15,000.00 - 20,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Medical billing & Front Desk Handling: 3 years (Required)
• Hospital: 3 years (Required)

Language:

• English (Required)
• Hindi (Required)
• Marathi (Required)

Location:

• Thane, Maharashtra (Required)

Work Location: In person