Freshers BPO

Description

We are seeking a Freshers BPO with 0-3 years of experience to join our team. The ideal candidate will have excellent communication skills, strong attention to detail and a passion for customer service. This is an entry-level position, and we will provide comprehensive training to the right candidate.

Responsibilities

• Answering customer calls and addressing their queries in a timely and professional manner
• Entering customer information into the company database accurately
• Resolving customer complaints and issues
• Maintaining a positive and empathetic attitude towards customers at all times
• Meeting and exceeding customer service expectations
• Working collaboratively with team members to achieve team goals
• Adhering to company policies and procedures

Skills and Qualifications

• Bachelor's degree in any discipline
• Excellent communication skills in English and Hindi (verbal and written)
• Strong attention to detail and accuracy
• Ability to multitask and work under pressure
• Basic computer skills and proficiency in MS Office
• Flexibility to work in shifts (including night shifts)
• Experience in customer service or call center operations is a plus, but not mandatory