Job title: Tech support/ Help Desk Engineers
Location: Hyderabad
Job type: Fulltime
.
JOB DESCRIPTION:
- Minimum 0-1 year of International calling experience Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc.
- Responsible for providing phone , chat, email and video-call based technical assistance.
- Provides L1 & L2 remote support.
- Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
