Working Experience:
- Experience in working at any of the response systems/ health emergency
connect centre/other connect Centre
- 3 years, preferably counselling experience or working with the elderly
Freshers are also welcome if found bright for not more than 50% of positions
Roles & Responsibilities:
Person will be responsible for attending the calls made to the helpline number
Person will be responsible to quickly assess the genuine/serviceable calls.
Person will be responsible for responding to the calls made by the elderly to the helpline number.
Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline
Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately
Person will be required to create appropriate documentation, protocols, processes etc. for effectively handling the requests.
Person will be required to generate necessary reports and case studies regarding the calls
Job Types: Full-time, Permanent
Benefits: Internet reimbursement
Schedule:
Morning shift
Supplemental Pay: Performance bonus
Education:
Experience:
- Lead generation: 3 years (Required)
* CLIENT HANDLING: 3 years (Required)
Language:
- FLUENT ENGLISH (Required)
Work Location: In person
