French Customer Support Agent

On-site | ABR_CS | Temporary | French | Barcelona,Catalonia,Spain

Description

Do you speak French and are looking for a place to grow

Teleperformance Spain is looking for Customer Support Agents for a leading international media group. Join our team and work in a dynamic environment full of opportunities!

Responsibilities

• Provide timely and effective solutions to customer inquiries through various communication channels (phone, email, chat).
• Troubleshoot issues and resolve complaints efficiently while maintaining a positive customer experience.
• Ensure customer satisfaction by delivering high-quality support and personalized service.

Requirements

• C2 French and fluency in English or Spanish.
• Previous customer-facing experience (B2B or B2C).
• Familiarity with multi-channel customer support.
• Experience in a metric-driven, target-focused environment.
• Strong listening, communication, and attention to detail.

Benefits

• 38.5h/week temporary contract with high potential for permanent role.
• Monday to Friday shifts: 9:00-18:00 or 11:00-20:00.
• Salary: 19,743.58 gross/year.
• Referral Program: Earn up to 2,000 for referrals.
• 3 weeks of paid training.
• Vibrant international work environment with clear career growth opportunities.