Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
About Customer Care:
The Customer Care team at Logitech supports an evolving engagement model with customers as we transform into a multi-category, multi-brand company. We put customers first. With the customer's experience in mind, we strive to exceed expectations and accelerate continuous improvement by leveraging a LEAN approach. We are looking for someone with the passion and energy to advocate for our customers and drive change to ensure we exceed our customers needs and expectations.
Job Summary:
As a Fraud Prevention QA Specialist, you will play a pivotal role in safeguarding our organization's warranty policy by preventing AI-driven attacks and curbing fraudulent claims. In this dynamic role, you will work closely with cross-functional teams to implement and enhance fraud detection systems, ensuring the integrity of our warranty processes. Join us in the fight against fraudulent activities and contribute to the integrity of our warranty policy! Apply now to be a vital part of our dedicated Fraud Detection QA team.
Job Responsibilities:
Fraud Prevention Strategies: Develop, implement, and continuously improve fraud prevention strategies in collaboration with data scientists, analysts, and IT professionals.
Stay abreast of emerging AI-driven attack methods and proactively adjust fraud prevention measures.
Quality Assurance Testing: Conduct rigorous quality assurance testing on fraud detection algorithms and systems to identify vulnerabilities and potential points of exploitation.
Work closely with development teams to implement robust testing protocols and ensure the effectiveness of countermeasures.
Anomaly Detection: Utilize data analytics and anomaly detection techniques to identify unusual patterns or behaviors indicative of fraudulent claims.
Collaborate with data scientists to refine models for improved accuracy in detecting anomalies.
Policy Compliance: Ensure adherence to warranty policies and guidelines, identifying and addressing any deviations or suspicious activities.
Stay informed about regulatory knowledge and compliance standards.
Provide recommendations for policy enhancements to mitigate future risks.
Investigation and Reporting: Conduct thorough investigations into suspected fraudulent claims, documenting findings and escalating issues as necessary.
Generate comprehensive reports on detected fraud, trends, and recommended improvements to senior management.
Collaboration: Collaborate with internal stakeholders, including claims processing teams, legal, and customer service, to strengthen fraud prevention processes and ensure a cohesive approach.
Training and Awareness: Develop and deliver training programs to educate relevant teams on fraud detection best practices and evolving threats.
Foster a culture of awareness and vigilance regarding fraudulent activities across the organization.
Continuous Improvement: Stay informed about industry best practices and advancements in fraud detection technologies, incorporating improvements into existing systems.
Proactively identify areas for continuous improvement in fraud detection processes.
Qualifications
Bachelor's degree in a relevant field (e.g., Computer Science, Data Science, Cybersecurity).
Proven experience in fraud detection, quality assurance, or a related field.
Strong analytical and problem-solving skills, with attention to detail.
Proficiency in Google Workspace and collaboration tools.
Familiarity with AI-driven attacks, machine learning, and data analytics.
Excellent communication and collaboration skills.
Ability to adapt to evolving fraud tactics and technology landscapes.
Time Management: Efficiently manage time and resources to meet operational demands and ensure optimal staffing levels.
Negotiation Skills: Negotiate with regional stakeholders to address conflicting priorities and achieve mutually beneficial solutions.
Attention to Detail: Pay close attention to details in workforce scheduling, performance analysis, and compliance to ensure accuracy.
Employee Engagement Strategies: Develop and implement strategies to enhance employee engagement, satisfaction, and retention.
Risk Management: Identify and mitigate potential risks related to workforce management in diverse international contexts.
Customer Focus: Understand the impact of workforce management on customer experience and align strategies with customer satisfaction goals.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible .
