Fraud ops Manager

Profile- Fraud ops Manager

Experience- 7+ yrs

Location- Chennai, Pune

Typical Job Duties:

• Expert understanding Disputes management
• Strong knowledge in Cards Fraud, Disputes and Arbitration
• SLA Tracking & Cut-off Tracking
• Hold daily meetings with the Onshore Service Manager to discuss the workflow and the previous days reports
• Quality monitoring
• Excellent Data entry, Strong Verbal, written, Analytical skills
• Be able to analyze and take appropriate decisions
• Be familiar with the required process documentation
• Be able to lead larger teams of 25 to 50 members
• Be willing to shoulder additional responsibilities on their own
• Have good working knowledge on Microsoft tools (Excel, Outlook and MS Word)
• Coordinate with business and other internal units for any one-time tasks or projects
• Be well versed with risk assessment and audit documentation
• Proactively manage client expectation
• Coordinate with client vendors for normal BAU activities.
• Escalate / flag issues appropriately

Competencies/Skill set requirements

In depth understanding of banking and Cards Disputes & Arbitration process

Good team & process management skills

Good MS Excel skills

General management skills

Preferred personal attributes

Interpersonal effectiveness

Result orientation

Customer orientation

Analytical thinking

Self-motivated

Knowledge/Experience requisite

7+ years of experience in Banking and Cards Disputes, chargebacks and Arbitration process

Holds good understanding of Disputes Management

Knowledge on VISA operating rules and chargeback guidelines

Shift of operations

Flexibility to work in any shift as needed