Fraud Operations Analyst

Job Title

Job Description

So, who are we

Hello, we're IG Group. No, not Instagram - though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our ground-breaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together.

Your role in the Team

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude which you will fit right into the team. You, like us, understand the importance of collaboration and are driven to be the best in what you do. As you will be part of a multi - functional team, you will work closely with other departments to ensure fraud is managed effectively, while also driving and managing fraud independently. You will be proactive with any queries and requests from clients to ensure they are answered and ensure you maintain up to date with changes to regulations and fraud trends.

The Fraud Operations Analyst is responsible for identifying, investigating, and mitigating fraudulent activities within the payments ecosystem. This role involves both a proactive and reactive approach in combatting fraud.

The ideal candidate will be confident in analysing transaction data, implementing fraud prevention strategies, and ensuring compliance with regulatory requirements to protect the organisation and its customers from financial losses. The role will be client facing, and involve engaging with the client to ensure a timely and effective resolution of the case. The role will also involve external communication with Action Fraud and external vendors in order to improve our fraud management techniques.

What you'll do

• Fraud Detection and Prevention:

• Monitor and analyse transaction data in Castle and in IG's internal databases to identify suspicious activities and potential fraud.

• Develop and implement fraud detection rules and strategies to minimise risk, while championing prevention projects such as 2FA.

• Conduct thorough investigations of suspected fraud cases and document findings, working closely with Security Operations and Compliance.

Data Analysis and Reporting:

• Utilise Castle to detect patterns and trends indicative of fraudulent behaviour.

• Prepare detailed reports on fraud incidents, including root cause analysis and recommendations for prevention, raising OREs where appropriate.

• Maintain accurate records of all fraud cases and actions taken in the Fraud log, to help identify trends.

Client Management and Case Resolution:

• Handle client interactions (calls, emails, chats) relating to fraud and resolve cases in a timely and efficient manner that delivers good client outcomes.

• Restore safe access for IG's clients to access their accounts when taken over fraudulently, ensuring that dispute risk for future issues is minimised.

• Manage queries relating to fraudulent withdrawals, investigating with payment providers to claw back funds where possible.

• Handle trade-related issues, where positions were closed fraudulently and need to be reinstated.

Collaboration and Communication:

• Work closely with other departments, such as Trading Services, Compliance, and IT, to address fraud-related issues.

• Communicate effectively with external stakeholders, including Action Fraud and the Police during investigations.

• Provide training and support to team members on fraud detection techniques and best practices.

Compliance and Risk Management:

• Ensure all fraud prevention activities comply with relevant regulations and internal policies.

• Stay updated on industry trends, regulatory changes, and emerging fraud threats.

• Participate in risk assessments and contribute to the development of risk mitigation strategies.

Continuous Improvement:

• Identify opportunities for process improvements and implement changes to enhance fraud detection and prevention capabilities, particularly with AI.

• Drive the adoption of Castle.

Who we're looking for

You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.

What you'll need for this role

. 5 years experience managing fraud, ideally within financial services

.Proficiency in data analysis tools and software (e.g., Excel, SQL, Castle).

.A degree-level education

. Fluency in English (verbal and written)

. Excellent interpersonal and communication skills

. The ability to work well independently and under pressure

. A logical and analytical approach

. Very good organization and time management skills

. Literacy in MS Office

. Detail-oriented with a high level of accuracy.

How you'll grow

Number of openings