Fraud Analyst

Roles and Responsibilities:

Analyze wallets and data to identify suspected fraud activity based upon escalations received from LEAs/Banks/PGs.

Analyze accounts and transaction patterns to determine existing fraud trends.

Handle different levels of Chargebacks and respond with incident reports to source.

Analyze chargeback data to identify fraud trends and prepare chargeback reports.

Analyze customer behavior to identify fraudulent patterns and provide customer insight using tools.

Observe the portfolio and respective fraud strategies to optimize risk and reward.

Apply analytical techniques to break apart complex, evolving fraudulent activities and trends. Also assess and measure impact of technology, product, and process changes.

Assign projects as directed by the Investigators and Manager.

Assist in special projects and ad-hoc assignments, upon request.

Assist in the preparation of interim and final reports and recommendations.

Assist the retail / financial fraud department.

Collaborate and communicate effectively with cross functional teams to achieve objectives.

Collaborate with Engineering and Product to build internal tools supporting the platform.

Collaborate with Operational partners to communicate awareness of fraud trends and initiatives.

Communicate effectively and confidently and is comfortable engaging all complainants and govt bodies.

Complete daily reporting to identify and review potential fraudulent activity.

Complete investigation to reach resolution when required.

Connect with Govt officials, internal and external partners concerning sensitive and investigative issues.

Contact customers over calls to resolve their issues related to KYC, Bank/UPI linking or refund related matters.