Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Assist in greeting and seating guests.
- Perform the task of maximize sales opportunities through knowledge of product and suggestions.
- Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
- Assist in supervising the team in providing quality service to the guests.
- Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
- Serve food and beverage to guests in the restaurant/banquet area.
- Assist with the set up of the outlet/ banquet area
- Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
- Promote the restaurant's specialties and serve in accordance to the established standards.
- Ensure that the working areas are well maintained.
- Be helpful towards guests that need assistance.
- Clean and prepare tables for inflow of guests.
- Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Coach and train team to deliver consistent service
- Perform all tasks to Fairmont Brand standards.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Qualifications
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Understanding of luxury guest expectations and a desire to exceed these expectations.
- Initiates contacts and establishes raport easily.
- Organises time and work efficiently.
- Excellent verbal and written communication skills
- Has the ability and willingness to undertake further development
- Willingness to work weekends and public holidays as part of the job role.
- Has the aptitude and willingness to undertake further development with Fairmont.
- Hold a Food Hygiene certificate.
