Supervise and coordinate the activities of the service staff, including servers, bussers, and food runners, to ensure efficient service and customer satisfaction.
Greet and seat guests, manage reservations and waiting lists, and ensure a smooth flow of guests throughout the dining room.
Train and mentor new service staff, providing guidance on service standards, menu knowledge, and customer service techniques.
Monitor the dining room constantly, ensuring tables are properly set, service is prompt and attentive, and guests needs are met.
Handle customer complaints and concerns promptly and professionally, offering solutions or compensations as necessary.
Communicate with the kitchen staff to coordinate timing and special requests for food preparation and delivery.
Maintain up-to-date knowledge of menu items, ingredients, and food preparation to assist guests with menu selections and address any dietary concerns or allergies.
