Floor Manager

Responsibilities:

• Team Leadership:

Oversee and motivate a team of floor staff, ensuring efficient and friendly service throughout the restaurant and bar.

• Delegate tasks and responsibilities based on staff strengths and shift needs.

Provide coaching and support to develop staff skills and knowledge.

• Handle guest complaints and resolve issues in a professional and timely manner.

• Operational Excellence:

Ensure adherence to all Standard Operating Procedures (SOPs) for food and beverage service, maintaining a high level of quality and consistency.

• Conduct regular checks on food presentation, cleanliness, and table settings.

Coordinate with kitchen staff to ensure smooth order flow and timely delivery of food.

• Manage inventory and maintain adequate stock levels of supplies.

• Scheduling and Attendance:

Develop floor staff schedules considering staff availability and operational needs.

• Monitor staff attendance and address any issues promptly.

Ensure proper staffing levels throughout all shifts.

• Financial Performance:

Minimize wasted resources and promote responsible use of equipment and supplies.

• Assist with cash handling procedures and ensure cash register accuracy.

• Positive Guest Experience:

Create a welcoming and inviting atmosphere for guests.

• Ensure efficient seating and table management.

Respond promptly to guest requests and inquiries.

• Uphold high standards of cleanliness and hygiene throughout the restaurant and bar.

• Additional Responsibilities:

Contribute to maintaining a positive and productive work environment for all staff.

• Stay informed about restaurant promotions and specials to effectively communicate with guests.

• Qualifications:

Minimum of 2-3 years of experience in a restaurant or bar management role.

• Strong leadership and communication skills.

Excellent organizational and time management abilities.

• In-depth knowledge of food and beverage service procedures.

Ability to work effectively under pressure and in a fast-paced environment.

• Commitment to high standards of quality and customer service.

Proficient in cash handling procedures.

• Positive attitude and a passion for the hospitality industry.

Job Type: Full-time

Pay: RM4,

• 00 - RM5,000.00 per month
  
  Benefits:
• Cell phone reimbursement

Maternity leave

• Meal provided

Opportunities for promotion

• Parental leave

Professional development
Schedule:

• Rotational shift

Ability to commute/relocate:

• Kota Kemuning: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

* Management: 2 years (Preferred)