Job Description
Skills:
Customer service, Attention to detail, Communication skills, Problem-solving, Knowledge of airline industry, Computer skills, Time management, Sales skills,
Key Responsibilities
Flight Reservations: Manage and process flight bookings for customers, including reservations, ticketing, and cancellations. Ensure accuracy and compliance with airline policies and procedures.
Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering personalized travel advice and recommendations.
Flight Information: Provide up-to-date information on flight schedules, availability, and fares. Assist customers with changes to their itineraries and handle special requests.
Documentation: Prepare and process necessary travel documentation, including e-tickets, itineraries, and travel vouchers. Ensure all documentation is accurate and delivered promptly.
System Management: Utilize flight booking systems and tools to manage reservations and track customer interactions. Ensure all bookings are entered accurately and updated in the system.
Problem Resolution: Handle any issues or discrepancies related to bookings, such as flight delays, cancellations, or overbookings. Work with airlines and travel partners to resolve problems efficiently.
Sales and Upselling: Promote additional services, such as travel insurance, seat upgrades, and special packages. Aim to meet or exceed sales targets and contribute to overall revenue growth.
Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback. Ensure data accuracy and confidentiality in accordance with company policies.
