We are seeking a dedicated and knowledgeable Support Specialist with a strong background infinance to join our team. The ideal candidate will provide exceptional customer support whileleveraging their financial expertise to assist clients with financial-related inquiries and issues.
- Customer Support:Respond to customer inquiries via phone, email, and chat in a timelyand professional manner.
Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction
- Document customer interactions and solutions in the support system.
Financial Assistance:Provide expert advice on financial products and services.- Assist customers with financial transactions, account management.
Collaboration:Work closely with the finance team to resolve complex financial issues.
- Collaborate with other departments to improve customer experience and streamlineprocesses.
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Proven experience in a customer support role, preferably in a financial servicesenvironment.
- Strong understanding of financial products, services, and regulations.
Excellent communication and interpersonal skills.- Ability to analyze financial data and provide actionable insights.
Proficiency in using customer support software and financial tools.
- Strong problem-solving abilities.
Attention to detail and accuracy.
- Ability to work independently and as part of a team.
* High level of empathy and customer service orientation.
Job Type: Full-time
