Job Description
Responsibilities:
Answering questions from Infor customers on functional aspects of the Infor M3 software product, mainly within the modules of Finance such as Accounts Payable, Receivables, General Ledger, Product Costing, Fixed Assets, etc, and Indian law-specific Finance functionality. Being fully responsible for the resolution of issues you are handling.
Proactively keeping customers informed of how and when problems are resolved with a focus on retention and reference ability, documenting all information in required tracking systems.
Responsible for appropriate referral to other departments, if necessary.
Contributing and maintaining information in the global knowledge base.
Developing product knowledge and identifying areas for further specialization.
Basic qualification:
Bachelor's degree in a business-related field or equivalent discipline from an accredited college or university
Written and spoken English are necessary for this role. Other languages are a bonus.
Preferred Qualification:
A strong background in Finance is essential. Any certifications and skills in Finance are advantageous.
Experience in software support is not essential; however, a customer service mentality and a genuine desire to learn are vital to securing this position.
Infor M3 knowledge is preferred but not essential.
Experience in the configuration of financial products is not necessary but is an advantage
Strong problem solver with excellent team/partnering skills.
High degree of attention to detail
Excellent time management skills
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that's why we created a policy that you can read [2] here.
References
Visible links
1. https://www.kochind.com/about/business-philosophy
2. https://www.infor.com/about/privacy
