Finance Customer Manager

Finance Customer Success Manager | Salary : 8- 12 LPA | Location : remote | Experience : 8 + years

Required qualifications: Qualified Chartered Accountant with 2 years of industry experience.

Key Responsibilities:

Maintain a deep understanding of the company's products and underlying technology

(force.com platform) to effectively advise and educate customers on how to best

leverage the features of the platform.

Manage new customer implementations of our product, by gathering requirements,

reviewing their data, and bridging the product - requirements gap. You will also be

responsible for providing training and guidance to ensure a smooth and successful

onboarding experience.

Develop and maintain strong relationships with the assigned customers, serving as the

main point of contact for any questions, issues, or requests.

Continuously monitor customer usage and engagement to identify potential issues or

opportunities for upselling and expansion of services.

Address and resolve customer concerns or problems in a timely and effective manner,

working closely with cross-functional teams when necessary.

Gather feedback from customers and relay it to relevant departments within the

company to drive product enhancements.

Provide regular reports and updates on customer health, satisfaction, and progress

towards their goals to internal stakeholders.

Attending industry conferences to promote the company and its products.

Encourage and facilitate customer advocacy, such as testimonials, case studies, and

referrals, to showcase the company's value to prospective customers.

Required skills:

Exceptional Communication: Harness your excellent communication and

interpersonal skills to craft and nurture strong, enduring customer relationships.

Detail-Oriented Problem Solver: Face challenges head-on with strong problemsolving

abilities. Your diligence ensures you manage even the most challenging

customer situations with diplomacy and finesse.

Team Collaborator: You have a proven ability to seamlessly work alongside crossfunctional

teams, ensuring every customer need is met collaboratively.

Dynamic Adaptability: In our fast-paced, ever-evolving environment, your

adaptability and eagerness to learn stand out.

Tech Curiosity: Your keen interest in leveraging technology to address business

problems showcases your forward-thinking approach.

Independent Thinker: Possessing demonstrated critical thinking skills, you are selfmotivated

and can drive initiatives with minimal guidance

To apply send CV to [Confidential Information] call us on 7483646542