Field Technical Service Expert - Faridabad

Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.

nJob Title: Field Technical Service Expert - Faridabad
nLocation: Faridabad
nReports to (Position): Atul Jaiswal
nDepartment/Function: FTS
nMajor Responsibilities:
n1. Claim and complaint management
n2. Product feedback to R&D and Sales
n3. Demand Generation Activities
n4. Training of internal and external staff
n5. Market Intelligence current practices by the competition, latest trends in customer service and customer experience
n6. Implementation of Marketing and Service Initiatives
n7. Sales support support sales team in timely customer complain resolution, sales generation through customer activities etc.