Field Support Engineer

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer sites and Oracle Cloud sites interfacing with Dispatch, Logistics and Domainsin accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and theDomains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.