- Be prepared to serve clients promptly when you receive a call from the Surat Service Centre.
Tool Kit Preparation:
- Ensure your tool bag includes all necessary items: models, tester, DMM, screwdriver, PP, clamp meter, warranty certificates, service visiting cards, and HL.
- Keep a small vacuum machine handy for mocha service.
- Carry client quotation papers for installations.
Material Collection:
- Visit the repair stock centre to pick up the required materials.
- Make an entry in the Material Transaction Book yourself.
Timeliness and Communication:
- Arrive at the site on time. If delayed, inform your supervisor with a reason.
Warranty Verification:
- Upon arrival, request the warranty certificate or invoice for any complaints.
- Send a photo of the warranty certificate/invoice to your supervisor for registration.
- If the client doesn't have these documents, ask them to obtain them from the seller.
- Explain clearly that service cannot be provided without the invoice or warranty certificate, unless instructed otherwise by a senior.
Service Charges:
- Inform the client about any applicable charges before starting repairs or replacements.
- Proceed with the service only if the client agrees to the charges.
- Demonstrate the actual fault of the switches to the client before repair or replacement.
Documentation:
- If the client requests a service charge receipt, inform the Surat Service Centre to provide a soft copy.
Customer Interaction:
- Maintain a polite and professional demeanor with all customers.
- Establish a cordial relationship with the client and their family.
Site Departure:
- Call the Surat Service Centre for verification before leaving the site.
- Provide service visiting cards to clients for future communication.
Material Return:
- After completing your visits, return to the repair stock centre to return materials.
- Record the return transaction in their book yourself.
