To manage all Service and Technical aspects for the full range TMEIC UPS Systems & Solution product with the objective of
achieving the set target/Objectives.
Coordinating the entire activity of the After Sales Support (Service & Support area) department
Generating leads and contracts after Sales Services.
Agreeing price and other Service contract terms with customer. Ensuring that contracts concluded with customers are correct,
minimizing commercial risk to the company and achieving required profit margins.
Work with Business Manager to define / refine service offering is developed and communicated to sales team.
Responsible uptime of product under warranty & with service contract.
Liaison with Business Manager Development to understand details of product direction and design and maintaining the
minimum Spares Stock.
Responsible for understanding business and technical problems addressed by the products including key regulations, business
drivers, evolving business needs etc.
Responsible for staying on competitive analyses and understanding differentiators between the company and its competitors.
Responsible for the Project drawings and its approval from customer.
Conduction of the load study & efficiency in the field
Advance level analysis of field related incident.
Specific Duties:
Work Ethics & Values.
Teamwork.
Achieving Excellence.
Customer Focus
Responsible for maintaining the TAT and uptime of product under warranty & with service contract.
Fields related document management & etcetera.
Conduction of the load study & efficiency in the field
Advance level analysis of field related incident.
Education
Essential: - Batcheler s Degree/Diploma in Electrical, Electronics, Instrumentation & Control
Desired: - Batcheler s Degree in Electronics
Knowledge
Solid knowledge on UPS & Its functionality
Knowledge of PQA, Meter, AutoCAD, Customer handling capability
Knowledge of Electronics Fundamentals, Digital Electronics, Microprocessors and Communication Interfaces like
Modbus, TCP/IP, SNMP, BMS.
Breakdown handling experience of UPS, Inverters, Converters
Good and Consistent Academic Records
Strong Analytical skills. Passion to Succeed and eager to learn new technologies.
Skills and abilities:
UPS Application knowledge.
Analytical Thinking.
Attention to Details.
Business Insight.
Communication.
Problem Solving
Policies & Procedures.
Project Management.
Requirements Analysis / Documentation.
Business Sales
