Field Executive FED

Qualification and Experience:

Education: Bachelor's degree in electrical engineering (BE) or Diploma in Electrical Enginering (DEE).

Experience: Minimum of 5 years for BE candidate and 7 years for DEE candidate in the elevator industry background in electrical system and trouble shooting

Field Visits and Callback Analysis: Conduct regular site visits to analyse callback patterns, with a focus on identifying root causes in rebel and critical units. Collaborate with the field team to diagnose issues, develop corrective actions, and implement solutions to reduce callbacks, enhancing overall unit reliability.

Performance Monitoring and Customer Support: Monitor key performance parameters for KAM customer elevators, assessing critical metrics to ensure they meet company standards and customer expectations. Promptly address and respond to customer escalations regarding performance issues to ensure high satisfaction levels.

Product Upgrades and Implementation: Oversee the implementation of product upgrades for affected units, ensuring all updates are correctly installed, tested, and documented. Coordinate with technical teams to ensure these enhancements improve performance and align with Product requirements.

Support for Temporary Order (T-Order) Installations and commissioning, Assist in temporary repair orders by installing new improved components , ARD and drives to enhance existing elevator systems as needed. Provide on-site support to resolve technical challenges and ensure seamless operation.

Quality Support for New Products: Support on new elevator products by closely monitoring quality and performance. Identify and document any field-related issues, raise Field turn-back for unresolved problems, and escalate to manufacturing unit or technical expertise to expedite resolution.

Elevator Performance Audits: Conduct regular field audits on installed elevators to ensure they meet company standards. Collaborate with service and installation teams to identify improvement areas, ensuring high-quality performance and customer satisfaction.

Customer-Focused Communication: Maintain clear, professional communication with customers about technical issues, troubleshooting processes, and ongoing improvement strategies. Deliver regular updates and reports to keep customers informed and confident in the performance of their elevator systems.

Employee Training on New and Strategic Products: Train field employees on new and strategic products, equipping them with the skills needed to address technical challenges and meet performance standards. Ensure that team members are knowledgeable and well-prepared to handle new product requirements effectively.

RRCA: Conduct in-depth Root Cause Analysis (RRCA) on recurring issues to identify persistent problem areas. Develop and communicate effective solutions to the field team, aimed at improving overall product reliability and minimizing future callbacks.

This role requires strong technical skills, a proactive and customer-focused approach, and the ability to collaborate effectively with cross-functional teams. Ideal candidates should be committed to resolving field issues, continuously improving elevator performance and safety, and maintaining high standards in a dynamic and growing industry.