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Main Responsibilities:
Technical/Product presentation and pre-sales support to customers.
Trouble shooting (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field.
Raising failure reports, identification of solution or workaround and if needed internal defect escalation in a structured manner.
Enable customers to develop new wireless applications (e.g. test scripts, application notes, design hints) Work together with all the stakeholders to be accountable for meeting the design win targets, and to achieve revenue growth.
Provide outstanding customer support, product and technical trainings to distributors and customers to help company achieve its business objectives.
Work with internal teams to file defect reports, identification of solutions or workarounds, and drive resolution towards customer satisfaction.
Build and manage relationships with customer technical and management teams.
The FAE has to be autonomous and has to be willing to travel within assigned regions in order to:
Meet with customer's R&D during development to provide onsite support, troubleshooting, roadmap discussions etc.
Meet with our Indirect Sales channels, conduct workshops and provide trainings.
Excellent communication and project management skills, and a well-rounded personality: results-driven, self-disciplined, determined, and proactive.
Ability to manage multiple priorities/timelines.
Telit Cinterion product portfolio presentation and pre-sales support to sales and customers
Coordination of technical support and identification of the appropriate support packages for dedicated customers.
Proactive tracking of direct and distributor business by close alignment with the customer partners.
Acceptance, prioritization, and management of the correct internal processing of customer requirements.
Technical support during RFI / RFQ process.
Date Posted: 12/07/2024
Job ID: 84298053
