Female Customer Support Executive

Benefits:

• Flexible timing and weekly offs Opportunity to work in a dynamic healthcare startup environment Pathology working experience is a plus

• Job Description: Handle customer queries and provide effective solutions via phone, email, and chat

• Assist customers in scheduling appointments for pathology services Maintain a high level of professionalism and customer service orientation

• Collaborate with other departments to ensure timely resolution of customer issues Utilize CRM software to maintain accurate records of customer interactions and transactions

• Stay updated on company products, services, and policies to provide accurate information to customers

Work closely with the operations team to improve service delivery and customer satisfaction

• Contribute to team meetings and brainstorming sessions to improve processes and procedures Requirements:

Proven work experience as a Customer Support Executive or similar role Excellent communication and interpersonal skills

Strong problem-solving abilities and a customer-first mindset Ability to multitask, prioritize, and manage time effectively

Knowledge of pathology services and healthcare industry practices is advantageous Proficiency in using CRM software and Microsoft Office Suite

Bachelor's degree or equivalent work experience

Job Type: Full-time

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

English (Preferred)

Work Location: In person

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+91 9560180779