JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
DUTIES & RESPONSIBILITIES
General Management
Client & Business Unit Liaison Team management including Vendor team (onsite personnel)
Preparation and submission of management reports/analysis as and when required by client
Expense tracking oversight and invoice management
Implementation of Policies & Procedures including annual update of Playbook
Operations Management
Lead the JLL management team in the delivery of facility management services.
Oversee operation and maintenance of facilities; housekeeping, conference rooms, resolving operational issues, etc
Ensure that the maintenance services are delivered in line with the contractual commitments, set standards and within budgets.
Maintain all records related to the performance of facility management operations on Client site
Ensure that AFR calls are attended to in time Annalise call outs (helpdesk data) to understand trends; undertake strategic initiatives to minimize the same.
Holistic inspection of the facility at least weekly, ensuring it is tidy, organized, in perfect working order and in good repair, with action taken to remedy any issues
Ensure that the day-to-day operation of Morgan Stanley Facility is conducted in an efficient and effective manner
Ensure building procedures and performance measures and maintained at all times.
All PPMs as per 52 week maintenance planner are to be done on scheduled time with proper service reports and checklists.
All checklists and reports to be verified.
Ensure all pending activities related to landlord, Operations, health and safety are tracked and closed in timely manner (Activity Tracker is updated regularly)
Client Management
Proactively engage stakeholders to ensure that on site client's expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organization
On-site key point of escalation for Amenities/Technical operations in the client's premises
Vendor Management
Management of contract resources to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, Jones Lang LaSalle and its subcontractors.
Audit sub-contractors on quality of materials & upkeep of the site.
Give regular feedback for meetings with vendors to analyze their performance and areas of improvement.
Cost Savings & Process Improvement
Setting annual goals for generating savings in area of such as energy and cost of maintenance operations. Regular review of processes and procedures to ensure effectiveness and efficiency
Implement at least 2 cost saving and 2 process improvement initiatives at site
Key skills
Reports on time
Accurate billing and invoicing
Ability to prepare budget and manage financial spends
Zero stock out situations
Maintain high standards of Housekeeping of the Facility
Employee specification
Graduation and diploma in hotel management
Minimum five years experience in hotel industry or Corporate industry on FM role
proficiency in computer skills
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
