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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duty Manger Soft Services
Integrated Facilities Management
What this job involves
Delivery of Client Satisfaction
Duty Manager will be responsible for managing all aspects of the Soft service delivery for Boeing Campus.
Duty manager is accountable for the achievement of the Management Plan and all key performance indicators.
Operations and maintenance, interface with senior managers in Boeing real estate / Facility team and business units.
Coordination with other key managers within Boeing and achieve customer satisfaction. Responsible for managing day to day operations which would includeall cleaning services Landscaping, managing events, supporting client meetings, managing inventory and ensure timely organising of facility related consumables being available at all times as per standards and smooth operations for end user satisfaction.
Drive the account plan to deliver high quality results which exceed the client's expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.
Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
Provide the leadership to the soft services activities services on a client site
Act as single point of Management Control for
Oversee the operation, staffing, performance of the cleaning service delivery to complete satisfaction of the client
.
Manage the waste management process for food waste and also kitchen waste as per Boeing assigned process.
Ensure client satisfaction score achieved as per SLA
Have a seamless interface into Boeing RE team.
Demonstrate leadership, responsiveness and creativity.
Understand the Soft Services scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.
Ensure large events requiring caf set up is handled as per client requirement to the full satisfaction.
Support Boeing in the implementation of short and long-term projects.
Take control of all inventories related to caf and pantry, toiletries services and ensure inventory is always kept as per standard practice by planning.
Keep a weekly check on the inventory on consumables and to ensure materials are available at all times.
Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
Review of vendor performances and suggest improvement plans.
Ensure timely reporting for all activities related to which includes, daily reports, weekly reports and monthly reports.
Ensure compliance with JLL minimum audit standards.
Any other additional responsibilities assigned from time to time based on the client scope deliverables and be the part of Account team to step in for other activities as and when required to be One JLL delivery platform
Refer for Key Performance Measures as mentioned below.
Service quality & change/project management: Innovative delivery of value for Boeing through process implementation.
Work scheduling, execution, and administration: Delivery of Services within the defined timelines
Execution of plan to realize mitigation of cost impacts.
Realize Proactive targeting of savings opportunities for JLL and the client.
Demonstrate leadership, responsiveness and creativity.
Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.
Support in the implementation of short and long-term projects.
Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting
Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning
Ensure compliance with JLL minimum audit standards.
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
Maintain equipment database for site.
Putting best practices in place
Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you'll develop tools that help measure the technical team's performance on a quarterly or annual basis.
Sound like you To apply, you need to be:
A strong knowledge and exposure to FM business at a large corporate clientn ideal candidate would have a university degree or professional qualification in from Hospitality management, and over 5-6 years experience in facilities operation. A strong background in troubleshooting processes is a big plus.
Good communicator
Do you have an excellent command of spoken and written English language Can you communicate technical issues to less able colleagues, clients and vendors If you said yes to these, bring your ambition and explore our world of possibility.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Education and experience
Degree in hospitality management with a minimum of 5-6 years experience as managing F & B operations in Corporate clients
Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage
Understanding of vendor management
Good understanding of safety
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
