Facility Operations:
- To ensure Facility Maintenance and Upkeep on an ongoing activity
- To act as a single point of contact for the designated facility for all FM escalations.
- Ensure Upkeep Schedule and Execution as per the schedules
- Direction of daily/Weekly work at site to the staff
- Ensure Cafeteria Management related to hygiene and food safety
- Follow Building Inspection Plan as per the process
- Govern Daily Walk around and Snag Closures
- Manage Engineering Operations as per the defined SOWs and SOPs and to ensure 100% uptime of all equipments present in the facility
- Ensure Environment, Health and Safety practices
- Managing Client/VVIP Visits and Walkthroughs
- Managing Govt. Official Visitors
- Delivering and adhering to the agreed KPI and SLAs
- Ensure Incidents are managed and communicated as per the escalation matrix
- To Ensure Builders Co-ordination on their deliverables
- To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered
- Attending to adhoc Requirements and to assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits
- Manage IC Requests within the TAT
- Ensure Asset Management - Bonded and Non-bonded
- Ensure Stores Management
- Co-ordination with CP Team on Seat Planning
- Project Movement (Deals) - Co-ordination
- Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.
- Transport Operations - Co-ordination /Events - Co-ordination /Logistics - Co-ordination
- Govern Scrap and Waste Management
- Conduct R&R Programs
- Follow Business Continuity Management process
- Ensure BGC for Direct and TPV Staff
- Perform Daily/Weekly/Monthly checks
- Ensure Drop Ins and Additional Power Loads are handled as per process
- Use of Technology Tools and Operations
- Co-ordinate - Expansions, Go Lives and Decommissioning
- Fact Finding of abnormalities
- Conduct Facility Risk Assessment and Mitigation
- Perform Facility Access Management - Level 2 and Level 3 areas
- Operational requirement approvals - Photography, space blocking, Bay decoration etc.
- Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns
- Should have complete knowledge & functionality e.Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.
Facility Reports
- Ensure Daily/Weekly/Monthly Reports are sent as per timelines
- CRM Dash Boards are sent as per timelines
- Fire Drill Reports are sent as per timelines
Service Partner - Vendor Management
- Ensure Vendor Partner Deliverables
- Ensure Monthly Performance Review and Scoring
- Ensure Service Partner Induction and Termination as per process
Compliance
- Ensure Building Statutory Compliance
- Ensure CLRA is adhered
- Ensure coordination on Cafeteria Compliance is adhered
Finance and Procurement
- Ensure Office Services, R&M, Capex and Special Budgets are managed effectively
- Ensure Projections are done accurately
- Follow up for the Purchase Orders and timely completion of the work
- Ensure Governance Score and Work Completion within TAT
- Ensure Invoicing is done within the timelines
- Ensure Utilities - Projection to Invoicing are done with the timelines
- Ensure Petty Cash Management is done accurately
- Ensure Non-PO Approvals are managed effectively
Mock Drills
- Ensure Fire Drills are conducted as per the calendar
- Ensure Wellness Mock Drill are conducted as per the schedule
- Ensure CCR Mock Drill are conducted as per the schedule
- Ensure BCP Mock Drill are conducted as per the schedule
Training & Development
- Ensure Direct Staff Training & Development
- Ensure TPV Staff On-boarding and Training
- Ensure Cafe Staff Training and other vendor partners
- Ensure Floor Warden Training prior to Fire Drill
- Ensure TPV Fire Safety Training prior to Fire Drill
Connect Programs
- Ensure Focus Meetings/Bay Connects are conducted as per the calendar
- Ensure Workplace Connects are conducted as per the calendar
- Participate in Workplace Town Halls and provide quality inputs
- Ensure Stake Holder Connects (BU,CRM,SDL,WL Etc)
- Ensure VOC's and CCP Survey Closures
Internal Review Programs
- Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls
- Ensure Monthly Management Reviews are conducted as per schedule
- Participate in Ops Reviews and provide quality inputs
- Provide quality inputs for Quarterly Business Reviews
- Provide quality inputs for Half Yearly Business Reviews
Internal & External Audits
- To ensure support to Accenture management in ISO certifications by training and implementing ISO down the line.
- Ensure Audit Preparations
- Ensure Audit Participation
- Ensure Audit Observation are closed and CAPA is done
Management Responsibilities
- Provide leadership to the facilities management team.
- Demonstrate leadership & responsiveness and creativity.
- Understand the FM scope and in consultations with JLL City Manager or facility manager develop specific processes & procedures to reduce cost & improve client satisfaction.
- Accomplish at least 95% Key Performance Indicators as agreed with Accenture.
- Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.
- Assist City Manager in developing & implementing the facilities management account plan for the facility.
- Identify training needs for all subordinates.
- Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team.
- Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities.
- Participate and motivate in process improvement initiatives. Participate in CIWG.
- On time reporting of incidents in the facility.
- More accountable for any issues/escalation in the facility
