The Facility Manager (Soft Services) actively manages and coordinates the delivery of the World's Best Workplace on office floors, workplace, and cafeteria floors across all Service lines.
- Is responsible for providing customer service & assisting people.
- Monitor Daily manpower status & manpower deployment sheet.
- Review manpower shortage & absenteeism.
- Review daily attendance tracker - W.off / C. Off / NH.
- Monitor vendor partners daily briefing.
- Prepare and monitor work schedule Daily / weekly / FN / Monthly. Monitor vendor partner daily / weekly duty roaster.
- Prepare Executives duty roaster. Prepare and track Executives / vendor partners training schedule.
- Review proactive / reactive ticket / 52-week cleaning tickets / pest activity tickets analysis.
- Monitor distribution desk operations.
- He/she is a primary point of contact for people who are seeking information, service, & assistance. The information must be communicated effectively at all given times.
- It is the responsibility of the Facility Manager (Soft Services) to work with concerned teams and maintain the cleanliness, safety, and overall appearance of the assigned area.
- Inform & suggest best available options to the people in respective center & in events and guide them to the concerned teams.
- Assisting professionals with a right sized meeting room depending on room size and number of people.
- Review CWS Clearance on daily basis. Review stationary consumption, stock inventory process.
- Review business card requirements & status. Monitor A4 paper consumption, stock details.
- Review CWS own projectors, TV status. Monitor HK , Pest & Garden store management Bin card process , store inventory register , material stacking limit.
- Indent process ,Stock audit. Sharing monthly cleaning chemicals & consumables indent to Schevaran team.
- Implement & Review JLL technology tool Efit M-check list. Implement & Review IMT store inventory process.
- Implement & Review associate feedback get the associate feedback through POS tab on weekly basis in all RTO / Flexi operation floor.
- POS analysis on regular basis. Implement & Review better place attendance tool on regular basis.
- Prepare and share XS Monthly dashboard.
- Prepare and share CWS BI dashboard on monthly basis.
- Conduct and review Vendor KPI on monthly basis. Conduct vendor partner R&R on quarterly basis.
- Monitor Schevaran Cleaning Equipment's Monthly PM Service .
- Monitor Garden Equipment's PM Service with in-house technical team.
- Prepare Garden Maintenance monthly activity tracker and follow up.
- Prepare Pest control monthly activity tracker and follow up.
- Prepare BAU / LFO 52-week cleaning scheduled and follow up.
- Prepare 52-week cleaning calendar / pest control / Garden maintenance / Carpet & Chair shampooing calendar.
- Prepare associate engagement calendar / Floor connect calendar / Dipstick survey calendar.
- Conduct floor connect based on calendar and get the feedback from associate.
- Conduct Engagement program stress buster games to associate and vendor partner team.
- Monitor and review JLL Assets like EFIT mobile , NFC Card , Better place mobiles , Tab, POS Tab, Shift Mobiles etc.
- Maintain umbrella stock and review on regular basis Review Printer / Shredder machine status on regular basis.
- Monitor and disposal general waste -Paper waste , metal waste , plastic waste , wooden waste , glass waste etc.
- Monitor and dispose daily garbage from site. Handling BCP kits stock and distribution.
- Monitor Dormitory status / Moms lounge. All block terrace / periphery area / utility area / ODCs/ critical rooms / Meeting room / Conference room / STP Plant / PUMP House / chiller area / DG area take walk around on regular basis.
- Monitor and Upkeep corporate Floor maintenance. Prepare and share war room report.
- Prepare and share Vested joint walkaround on monthly basis. Connect and review executive roles and responsibility on periodically basis.
- Connect with vendor partners team on weekly basis.
- Prepare and share training reports training attendance, training evaluation , skill matrix on monthly basis.
- Prepare and share Contract Employee details on monthly basis.
- Monitor and maintain drinking water bubble top jars stock. Review Budget vs Actual on monthly basis.
- Prepare and share XS Opex. / Capex budget. Prepare and track PR PO Status on monthly basis.
- Adhoc PO prepare BOQ and get the approval from FM and raise the PR.
- Raise the PR and coordinate with vendor related activities -Carpet shampooing / chair shampooing / marble polishing / granite polishing / workstation fabric shampooing / Faade glass cleaning / ULV Treatment activity. All vendor related activities Prepare WCC and get the sign off from FM / KAM on time.
- Review all vendor related work invoice in Jll Capps tool and approve on time. Follow up with vendor partners for getting compliance documents for internal and external labour compliance audit.
- Monitor Key management Runner key , Critical room keys, Terrace door keys , ODC door keys on regular basis Conduct store audit on monthly basis at HK, PEST, Garden, Store management , Stationary etc...
