Providing onsite support
You will be the Site Manager's trusted right hand on all facilities-related activities. You'll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved How can we save costs These are questions that will be at the forefront of the team's thinking. You, too, will always have an eye on this, contributing suggestions as they arise.
You'll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You'll need to ensure we hit key performance indicators and meet our service level agreements.
Key aspects:
- Monitoring of Housekeeping related activities
- Arrangement of all consumables and supplies for Client / any visits
- Preparing the Daily/Weekly and Monthly reports
- Interacting with the service & supply vendors.
- Undertake daily facility rounds and find out snags and raising proactive tickets for the same
- Effectively manage service provider teams to ensure an on time deliverable system.
- Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
- Build and develop effective client / stakeholder relationships across multiple levels of the organization
- Proactively understand the customers/ employees needs and act on them before being requested
- Maintain high standards of housekeeping of facility
- Improvements in the office aesthetics and operations as per need
- Finance Management
- Accurate billing and invoicing
- Adherence to the monthly forecast
- Invoice management.
- Procurement & Vendor Management
- Work on getting quotations as per site need
- Sharing indents for monthly material supply
- Zero stock out of situation
- Other Key Activities
- Collecting all documents from the vendor for compliance audit
- Developing interesting & fun user engagement activities
- Signage / Poster making for site awareness.
- Managing ad hoc vendors.
