Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out: www.cyara.com
Want to know what it's really like to join Cyara Check out this link to meet some real Cyaran's and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara's Values
At Cyara, our values shape everything we do. We're passionate about
Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and
Innovate Boldly , setting new standards and learning from every experience.
Integrity First is our cornerstonewe value humility, authenticity, and respect for diversity, building trust in all we do. We
Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara's Diversity, Equity, Inclusive And Belonging
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Job Summary
- We are seeking a dedicated and experienced Facilities Manager to oversee all building-related activities at our Hyderabad location. You will be responsible for ensuring the proper functioning of the office infrastructure and managing various facilities to ensure a safe, efficient, and pleasant working environment
Key Responsibilities: Facilities Management
- Ensure all housekeeping, security, and maintenance staff follow
- established procedures and maintain conduct and grooming standards.
- Supervise daily activities of helpdesk, security, maintenance, and
- housekeeping teams.
- Ensure the proper functioning of office infrastructure and facilities
- management.
- Monitor the safe usage of office equipment and maintenance of fire safety
- equipment.
- Implement corrective and preventive maintenance schedules.
- Ensure timely resolution of employee concerns and requests related to
- facilities.
- Manage cafeteria and pantry operations.
- Oversee front office maintenance and call management.
- Train administration staff on best practices for their roles.
- Manage deployment and staffing of cleaning and domestic staff for non-
- technical facilities.
- Handle inventory control; check and stock stationery, paper, sundries, and
- issue purchase requisitions.
- Coordinate with real estate provider for property management,
- enhancements, refurbishments etc.
Space Management
- Effectively manage space planning and optimize workspace functionality.
- Advise business on measures to improve the efficiency and cost-
- effectiveness of the facility.
Logistics
- Manage travel booking and accommodation arrangements for associates
- on official visits.
- Handle associate relocation management.
Budget And Planning
- Manage the operations budget and prepare MIS reports, ensuring cost
- optimization without compromising quality.
- Collaborate with Finance and HR teams on monthly, quarterly, and annual
- budgets and procurement planning.
- Provide regular reports to management on managed activities and cost-
- saving initiatives.
Employee Health And Safety
- Participate in the audit process (BCM/BCP) for the administration function.
- Ensure the center meets health and safety requirements.
Audit & Compliance
- Efficiently handle various audits such as ISO, ISAE etc as required for
- numerous client compliances, mandatory regulations etc.
- Be conversant with relevant procedures related to dealing with vendors
- and ensure deliverance of desired services as per SLAs. The adherence of
- the vendor to required statuary norms of Labor Office be ensured by
- regular checks and audits.
Contract And Procurement Management
- Oversee all procurement activities for assets, office supplies, and vendors,
- including requisition processing, contracting, and purchase order
- processing.
- Manage vendor accounts, including payment, performance, escalation,
- and conflict resolution.
- Handle clearance of tax invoices.
- Oversee procurement of office equipment and furniture.
Reporting And MIS
- Maintain MIS data and produce daily, weekly, and monthly reports.
- Provide regular reports to management on activities managed and cost
- improvement initiatives.
- Identify cost optimization opportunities in materials procurement,
- engineered/designed goods, inventory management, and
- contracts/services procurement without compromising quality.
- Prepare the annual facilities budget for all relevant requirements, including
- capex, opex, and services.
Qualifications
- Bachelor's degree in Facilities Management, Business Administration, or a
- related field.
- Minimum of 8 years of experience in facilities management, preferably in a
- corporate setting.
- Strong knowledge of facilities management operations, budgeting, and
- health and safety standards.
- Excellent organizational and leadership skills.
- Proficiency in Microsoft Office Suite and facilities management software.
- Strong communication and interpersonal skills
Why You Should Join Us
At Cyara you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you'll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested Know someone who might be Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we've got this one! Please, no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyara'spolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
