The F&B Team Leader/Supervisor at is responsible for overseeing daily food and beverage service operations. This role plays a pivotal part in ensuring the smooth functioning of the restaurant, bar, or dining area and delivering exceptional guest experiences. The F&B Team Leader/ Supervisor is expected to provide leadership, maintain high service standards, and ensure guest satisfaction.
Key Responsibilities
- Service Leadership:
- Lead the front-of-house staff during shifts, ensuring a high level of service and guest satisfaction.
- Set an example of professionalism, courtesy, and efficiency for the team.
- Assign tasks and responsibilities to staff and ensure they are completed effectively.
- Guest Interaction:
- Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
- Ensure guest needs are met and exceeded, contributing to a positive dining experience.
- Staff Supervision and Training:
- Assist in recruiting, training, and supervising front-of-house staff, including servers, hosts/hostesses, and bartenders.
- Conduct pre-shift briefings, provide guidance, and facilitate staff development.
- Ensure staff adherence to service standards and enforce company policies and procedures.
- Operations Management:
- Collaborate with the Restaurant Manager/F&B Manager to manage daily restaurant operations, including reservations, table assignments, and seating arrangements.
- Monitor table turnover and dining room management to optimize occupancy and guest satisfaction.
- Assist in inventory control and stock management.
- Financial Management:
- Assist in tracking and managing revenue, expenses, and billing accuracy.
- Handle guest billing, payments, and cash handling procedures.
- Report any discrepancies or issues promptly.
- Menu and Beverage Knowledge:
- Maintain a comprehensive knowledge of the menu items and beverage offerings.
- Assist guests in making menu selections and recommend pairings.
- Communicate any menu updates or specials to the team and guests.
- Health and Safety:
- Ensure compliance with health and safety regulations.
- Promote and enforce safety standards among staff.
- Address and report accidents or incidents according to company policies.
- Wine and Beverage Service:
- Assist in managing the wine and beverage program, including inventory control and recommending changes to the beverage menu.
- Oversee the service of alcoholic beverages, ensuring responsible service practices are followed.
Qualifications
- High school diploma or equivalent required; bachelor's degree in Hospitality or related field preferred.
- Previous experience in a similar role, with strong leadership and supervisory skills.
- Excellent communication and interpersonal abilities.
- Proficiency in restaurant management software and computer applications.
- Knowledge of food and beverage operations and industry trends.
- Familiarity with local regulations related to food and beverage service.
- Customer-focused with a passion for delivering outstanding service.
- Ability to work flexible shifts, including nights, weekends, and holidays.
If you have a passion for hospitality and a knack for event coordination, we invite you to apply for this exciting opportunity.
