nParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
nCheck that all Front Office employees report to work punctually and are well groomed before each of their shift
nConduct daily briefings and ensure that all pertinent information is well received by team members
nCommunicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
nEnsure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
nLiaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
nCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
nLiaise with Finance Department to ensure that credit procedures are properly carried out
nAnalyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
nCoordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
nMakes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
nHandle all guest correspondences and ensure prompt follow-ups
nManage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
nTeam Management
nInterview, select and recruit Front Office employees
nIdentify and develop team members with potential
nConduct performance review with the team
nConstantly monitor team members appearance, attitude and degree of professionalism
nPrepare detailed induction programs for new employees
nDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
nPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
nPrepare payroll and gratuity reports
nConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
nOther Responsibilities
nMaintain complete knowledge of all food & beverage services, outlets and hotel services/features
nBe well versed in hotel fire & life safety/emergency procedures
nAttend all briefings, meetings and trainings as assigned by management
nReport for duty on time wearing clean and complete uniform at all times
nMaintain a high standard of personal appearance and hygiene at all times
nPerform other reasonable duties assigned by the Management of the Hotel
nnQualifications n
nDiploma in Tourism & Hospitality Management
nMinimum 2 to 3 years of relevant experience in a similar capacity
nExcellent reading, writing and oral proficiency in English language
nAbility to speak other languages and basic understanding of local languages will be an advantage
nGood working knowledge of MS Excel, Word, & PowerPoint
