Job Description:
nAs a Customer Communications Developer, you will use OpenText Exstream and IBM OnDemand tools to design, develop and deliver targeted customer communications such as letters, bills, statements and other business correspondence for mail, electronic distribution and retention. You will be working on a team of highly motivated technical experts delivering various challenging and highly visibility projects. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
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nYou are:
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nA self-starter with a strong attention to detail and desire to learn new technologies, who wants to be part of a customer-centric organization with a focus on a digital transformation and ease of doing business. You thrive on identifying solutions to technical problems. You enjoy working in an agile environment and creating business correspondence for delivery to our customers.
nQualifications:
n8+ years of programming experience in Enterprise Content Management Tools including Open Text Exstream Dialogue, Command Center, SparkPost, MQ, IBM Content Manager OnDemand (CMOD) and Dimensions.
nKnowledge of Exstream document composition including template design, complex tables, dynamic content import, advanced charting, content flow, variables/mapping and rules. Must be familiar with creating output queues, creating driver data files and job workflow configuration.
nExcellent knowledge of XML, JSON, HTML, delimited files, Java, Shell scripting and Windows batch scripting. Should be familiar with UNIX, mainframe, VB and .net coding and experienced with system integrations using REST/SOAP calls, SOAP UI, Postman and email/SMTP protocol.
nExperience setting up CMOD application groups and applications, generic and PDF indexes and automated archiving.
nGood communication skills and the ability to work effectively with individuals at all levels of the organization.
nYou will
nCollaborate across teams to create, deliver and manage highly personalized, relevant customer communications for digital and print channels. This includes policies, letters, invoices, bills, statements and other types of correspondence.
nEnhance customer experience and ease of doing business by leveraging existing data from business systems to automate and streamline the delivery of customer communications.
nAnalyze, develop, test, implement and support Enterprise Content Management applications and solutions.
nBuild automated document composition solutions and be willing to take on increasingly complex tasks in putting together cohesive communication solutions.
nOur promise
nThrough skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards
nLocation:
nThis position can be based in any of the following locations:
nChennai, Gurgaon
nCurrent Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
