Join our Business Support Team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre!
Job Title: Expert Business Support (BS)
Job Grade L
Job Location: Chennai
Are you dynamic and results-oriented with a passion for logistics Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON).
We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.
This role is responsible for reviewing solution design documents, preparing and executing detailed test cases, and coordinating with internal and external teams to ensure data integrity in ETL processes. The role involves producing test reports, supporting business teams during UAT, and collaborating with stakeholders to achieve project objectives. Requires a strong foundation in ETL concepts, SQL proficiency, and effective communication skills.
Key Responsibilities:
- Grasp the data warehousing process and framework to ensure ETL processes align with business requirements.
- Demonstrate expertise in SQL and Teradata, with strong scripting capabilities to manage and manipulate data effectively.
- Apply analytical skills to interpret data patterns, identify discrepancies, and ensure data integrity throughout the ETL process.
- Leverage understanding of the logistics industry to tailor testing strategies that reflect real-world scenarios and challenges.
- Employ a meticulous approach to testing, with a focus on identifying and resolving potential issues before they impact operations.
- Quickly adapt to new technologies and applications, embracing change and innovation within the ETL landscape.
- Lead discussions with stakeholders, facilitating effective communication between technical teams and business partners.
- Address and resolve issues proactively, contributing to continuous improvement and maintaining high service quality.
- Evaluate technical and business risks, communicating potential impacts to the management team effectively.
- Possess specialist-level knowledge of the SDLC, ensuring testing phases are integrated and efficient.
- Experience with BI tools like QlikSense and Power BI is advantageous, enriching data visualization and reporting capabilities.
- Assess Solution Design Documents for testing requirements, ensuring clarity and completeness before test execution.
- Design comprehensive test cases and execute them rigorously to validate ETL processes and data integrity.
- Work with external teams and vendors to align testing objectives and ensure seamless execution of test plans.
- Produce detailed test reports and support business teams during User Acceptance Testing to ensure successful implementation.
- Collaborate with business partners to enhance processes and identify best practices.
- Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control.
Educational qualifications:
- Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field is essential.
Work Experience:
- Candidates should possess a minimum of 2 to 4 years of hands-on ETL testing experience, ideally within a data warehousing environment. This experience should demonstrate a comprehensive understanding of database structures, theories, principles, and ETL practices.
- Proficiency in SQL scripting is mandatory, with a strong track record of crafting complex queries to validate data transformations, load processes, and ensure data integrity.
- Prior work experience in Agile and Scrum methodologies is required, highlighting adaptability, collaboration, and the ability to thrive in fast-paced development settings.
- Expert-level familiarity with test management tools like HP QC - ALM and Jira is expected, enabling efficient management, documentation, and tracking of all testing activities.
Preferred Qualifications:
- Additional certifications related to SQL, data warehousing, ETL tools, and methodologies will be considered an advantage, indicating a dedication to ongoing professional development in the field.
- Experience within the logistics or a closely related industry is beneficial, providing valuable context that can enhance the relevance and effectiveness of testing strategies.
Apply now and embark on an exciting journey with us! We offer:
- We recognize and reward your hard work through a competitive compensation and performance-based incentive.
- We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
- Flexible work arrangements to support work/life balance.
- Generous paid time off: Privilege (earned leave).
- Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
- Recognition & Engagement culture
By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.
