To manage transactions for gas and electricity customers. You will be routed exceptions around creating, amending and terminating payment schemes, such as refunding a customer payment scheme
Responsibility for handling bank queries and resolving them with the bank
SLA metrics Productivity, Speed, Accuracy
Relevant Table F metrics
Attendance
Schedule Adherence
Ensure that the process transactions are processed as per Desktop procedures
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
