Preferred Responsibilities
Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the motor servicing as well as answering generic, non-generic specific questions related to product cover/motor servicing. Candidates with voice background & prior web chat experience with UK or US client will be preferred. Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable. Essential Functions:
- Ensure that the process transactions are processed as per standard procedures.
- Ensure that the assigned targets in accordance with SLA are met.
- Ensure that the quality of the transactions is in compliance with predefined parameters.
- Ensure adherence to Company Policies and Procedures.
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
Any other essential function that may occur from time to time as directed by the Supervisor.
