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EXL

Executives

EXL
Early Applicant
  • 25 days ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Noida, India
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Job Description

  • Customer Support: Address and resolve billing inquiries and issues via email or chat.
  • Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments.
  • Issue Resolution: Investigate and resolve discrepancies in billing and payments.
  • Documentation: Maintain accurate records of customer interactions and transactions.
  • Communication: Liaise with other departments to ensure seamless resolution of customer issues.
  • Compliance: Ensure all billing activities comply with company policies and regulations.
  • Reporting: Generate and analyze billing reports to identify trends and areas for improvement.
  • To work under minimum supervision and to comply with established procedures or as directed by Manager
  • Adaptable to learn new document type, process, concept and skills
  • Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams
  • Ensure adherence to process guidelines as per agreed quality standard on all SOPs

More Info

Industry:Other

Job Type:Permanent Job

Skills Required

Customer Support
Compliance
Billing Management
Documentation
Issue Resolution
Communication
Reporting
Interpersonal Skills

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Date Posted: 04/11/2024

Job ID: 99124385

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EXL
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