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EXL IT service management

Executives

EXL IT service management
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  • 11 hours ago
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Noida, India(estd)

ITES/BPO/Call Center

(estd)
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Job Description

  • Ensure that the process transactions are processed as per standard procedures
  • Ensure that the assigned targets in accordance with the process are met
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Ensure adherence to Company Policies and Procedures
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
  • Achieving key targets for the process in line with the SLA (Service level Agreement)
  • Any other essential function that may occur from time to time as directed by the Supervisor

More Info

Industry:ITES/BPO/Call Center

Function:Business Support and Management

Job Type:Permanent Job

Skills Required

Customer Satisfaction
communication

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Date Posted: 25/11/2024

Job ID: 101463525

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About Company

EXL IT service management
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At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217&#x3B;re your business evolution partner&#8212&#x3B;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

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Last Updated: 25-11-2024 07:59:13 PM
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