Executives

Primary Responsibility

This role is primarily responsible for processing transactions as per the SLAs outlined by the client.

Performance Parameters

• Productivity
• Accuracy
• Attendance

Role Responsibilities

• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

Primary Internal Interactions

• Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling performance issues and for monthly one on ones
• SME's for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-

15 Yrs of Education

Experience

Domain knowledge

1 to 3 Yrs

Minimum 1 - 2 Year of Utilities domain knowledge

Technical Skills

Soft Skills

Desirable Skills:

1. Basic IT, Comfortable with working on computers
2. Typing speed of 20 words(net)

1. Ability to communicate correctly
   • Should be able to communicate in English
   • Comprehend written composition.

1. Commitment and drive for targets
2. Decision making ability
3. Adaptable & Flexible.
4. Customer service Focus - Ability to empathize with the customer and prioritize requests

Other duties as assigned