Executives

.To manage transactions for gas and electricity customers. You will be routed exceptions around creating, amending and terminating payment schemes, such as refunding a customer payment scheme

.Responsibility for handling bank queries and resolving them with the bank

.SLA metrics - Productivity, Speed, Accuracy

.Relevant Table F metrics

.Attendance

.Schedule Adherence

.Ensure that the process transactions are processed as per Desktop procedures

.Ensure that the assigned targets are met in accordance with SLA and Internal standards

.Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence

.Ensure adherence to established attendance schedules

.Ensure adherence to Company Policies and Procedures