Job Description
Position Title, Responsibility Level
Executive
Function
Healthcare
Reports to
Team Manager
Permanent/ Temporary
Permanent
Span of Control
Individual Contributor
Location
Kochi, India
Basic Function
- Work Type - Back office
- Case creation in ATV/MedCompass tool, basis the data received
- Once the case is received, action to be taken as per SOP
- Determine if case can be processed and/or to be routed to another queue
Essential Functions
- Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database
- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Must be flexible to work hours with Monthly work schedules changes
Primary Internal Interactions
- Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
Primary External Interactions
Organizational Relationships
Reports To : Team Manager Supervises : None
Skills
Technical Skills
- Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
Process Specific Skills
- Strong comprehension skills
- US Healthcare knowledge is preferred but not mandatory
Soft Skills (Desired)
- Effective communication skills, both verbal and written
Soft Skills (Minimum)
Education Requirements
Bachelor's degree with a minimum 15 years of education
Work Experience Requirements
0 to 1 year of experience
Annexure
Acknowledgement (acknowledge that the information contained in this document is factual and complete)
___________________________________ ___________________________________________ ____________________________
Candidate Supervisor/Manager Date
