Aster Pharmacy (India) is looking for Executive - Services Excellence to join our dynamic team and embark on a rewarding career journey
We are seeking a dynamic and customer-focused individual to join our team as an Executive in Services Excellence
The successful candidate will be responsible for driving and maintaining high standards of service delivery, ensuring customer satisfaction, and implementing strategies to enhance overall service excellence
This role requires a strong commitment to customer-centric practices, excellent communication skills, and the ability to collaborate with various teams to optimize service processes
Responsibilities:Customer Satisfaction:Develop and implement strategies to measure and improve customer satisfaction
Gather feedback through surveys, customer interactions, and other channels to identify areas for enhancement
Service Quality Assurance:Establish and monitor service quality benchmarks and key performance indicators (KPIs)
Conduct regular audits and assessments to ensure compliance with service standards
Process Improvement:Analyze service delivery processes and identify opportunities for optimization
Implement improvements to streamline workflows and enhance efficiency
Training and Development:Develop training programs for service-oriented teams to enhance skills and uphold service standards
Conduct training sessions and workshops on customer service excellence
Communication:Facilitate clear and effective communication between service teams and other departments
Ensure that customer feedback is communicated to relevant teams for continuous improvement
Customer Advocacy:Foster a customer-centric culture within the organization
Act as an advocate for customers needs and requirements across various departments
Problem Resolution:Address escalated customer issues and work towards satisfactory resolutions
Collaborate with customer support teams to ensure prompt and effective problem-solving
Cross-Functional Collaboration:Collaborate with product development, sales, and other departments to align service strategies with overall business objectives
Foster a collaborative environment to improve end-to-end service delivery
Documentation:Maintain documentation of service processes, standards, and best practices
Provide documentation and training materials for ongoing reference
