Executive/Senior Executive Ops - Air (Ticketing)

Travel Consultant JD(Ticketing & Reissuing):

About the Company:

TripJack is a leading travel technology company based in Mumbai, India. We empower travel agents with a user-friendly platform to streamline their business and provide their clients with exceptional travel experiences. Our innovative technology and expansive network of travel products, including flights, hotels, holidays, cruises, and visas, allow travel agents to efficiently book and manage every aspect of their client's trip. We are a passionate team driven by a commitment to travel technology and building strong partnerships with our travel agent network.

About the Role:

The role involves around booking Airlines, Ticketing, Re-issuing, Cancellation, Refunds, B2B interaction with agents and handling travel-related issues or emergencies.

The ideal candidate must possess excellent communication skills, be detail-oriented, and have the ability to navigate multiple software systems.

• Ticketing & Re-issuing
• Experience or interest of working in a customer service role in the travel industry would be preferred, however freshers with very good communications skills may apply.
• Excellent communication skills, both verbal and written
• Strong attention to detail and the ability to multitask
• Ability to work independently and in a team environment
• Excellent problem-solving skills and the ability to handle and resolve customer complaints
• Knowledge of online hotel booking systems.
• Handing hotel, flights, cruise booking, cancellation and Refunds.
• Bachelor's degree in Hospitality, Tourism, or a related field is preferred, however other graduates with relevant experience and good communications skills could also apply.
• BPO experience is preferred but not mandatory.
• IATA certification is preferred but not mandatory.

Location : Mumbai (Lower Parel)