Make outbound/take inbound calls and retain the customer
Resolve customer queries related to SBI Card.
Handle objections & respond appropriately
Retain customers using empowerment grid/Tools according to RACV and issues faced
Ensure 100% capture of customer communication on the designated systems
Meet required targets relating to the process on productivity, quality, retention %, floor hygiene etc.
Adhere to floor hygiene and policies of the company
Ensure Spirit & Letter policies are adhered to. 100% achievement of daily targets on productivity and quality 100% adherence to floor hygiene metrics 100% accuracy in capturing of customer VOC on designated system
Excellent verbal and written communication skills
Linguistic proficiency in English and an additional South language like Tamil, Telugu, Malayalam or Kannada
Computer skills (MS Office) especially MS-Excel
Working in teams
Typing skills would be an added advantage
Negotiation skills
Graduate in any discipline
Should be flexible to work in rotational shifts and rotational scheduled offs
Flexible on doing both Outbound & Inbound calls. 18-36 months for Executive Experience in a voice process taking both inbound and outbound calls and requiring to meet daily and monthly targets. Experience can be in a domestic or international voice process for a financial or telecom product
