The incumbent will be responsible for managing Digital Acquisition for India Market.
The position is accountable to effectively manage the third-party employee who are focused on onboarding the prospects digitally.
Key Responsibilities:
Lead a team of 10 -15 third party Customer Care Professionals managing digital acquisition for India market.
Responsible for delivery of all Colleague, Customer and Shareholder metrics.
Lead , coach and develop third party Team Members.
Develop and maintain strong relationships with business partners across the Network.
Ensure effective third-party governance is in place and maintained on an ongoing basis.
Develop strong interfaces with Operations to understand and contribute to Card approval process and deliver through partnership with New Accounts a high-end customer experience
Ensuring highest levels of controls and compliance are adhered to while meeting sales targets
Minimum Qualifications
customer-focused and result-oriented and possess strong relationship and networking skills.
Good command over communication and ability to leverage relationships across various stakeholders to drive results
Good Thought Leadership for driving broad level strategies.
Strategic and Analytical focus.
Preferred Qualifications
People leading experience preferred
Excellent communication, facilitation and presentation skills.
Operating autonomously and making complex decisions in situations of ambiguity and time pressure
Should not be on counseling at the time of applying.
Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-we'll-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
