Responsibilities:
- Outbound telephone-based consultation and Business Development.
- Use consultative selling negotiation skills to achieve growth in revenue .
- Driving billings growth for the portfolio, Identify key trends and growth opportunities.
- Ensuring retention at minimal cost and below the average portfolio benchmarks.
- Optimally contact the portfolio leveraging, multiple channels of communication.
- Deepening share of wallet in the portfolio via upsell, cross sell, industry wise spend expansion and generating referrals.
- Serve as consultants to the cardmembers, using in-depth understanding of Amex value proposition, to provide solutions that directly meet the customer needs.
- Adhere to Blue Box Values, ICS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.
Qualifications and skills
- 2-3 Years prior experience in understanding, managing and growing engagement with premium customer segment.
- Self-motivated, willing to learn, responsible and attention to detail.
- Able to work independently, with excellent time management skills and ability to work under dynamic environment.
- A collaborative team player with the ability to deal with change and ambiguity positively.
- Comfortable with using Excel as an analytical tool, PowerPoint for presentation.
- Strong communication and interpersonal skills
- Strong track record of driving result, ability to execute multiple initiatives under tight schedule.
- Sales mindset - demonstrated ability to deliver on targets and numbers.
- Awareness and understanding of premium card products in the market.
