Job Description
JD for Senior Executive/Executive/Associates:
Process Monitoring Analyst- Operations: Monitoring and evaluation basis the pre-defined policies by Risk/Credit.
Description for Internal/External Candidates
- PRA Process Monitoring Analyst -Operations:
- Monitoring and evaluation basis the pre-defined policies by Risk
- Share feedback/ error with stakeholders as per the audit findings.
- Field visit to conduct monitoring (need based)
- Liaison with the frontline for sharing feedback on monitored transactions.
- Reporting, analytics & insights (process gaps):
- Analysis and publishing of agreed MIS for frontline & Stakeholders
- Ensure Sample size and timeliness of MIS/other Reports as per SLA
- Identify process improvement opportunities & help business to fix the same through detailed RCA & follow correction & corrective approach.
- People:
- Conducting Refresher and Feedback sessions for auditees
- Performance improvements through coaching and feedback
Measures of Success (Define the Outcomes expected of the role):
- Timely stakeholder management discussions.
- Error free and timely audits and MTD Publishing.
- Timely report publishing and discussions with stakeholders.
- To deliver process improvements through feedback and observations and new initiatives.
- Savings to be made by identifying gaps in the processes.
- New projects for improvement.
- Focus audits (Need Basis) to be done timely and with accuracy.
Skills Sets Required
Understanding of coaching tools & models
Inclusive behavior
Ability to work in medium to large teams
Change management 1) Coaching skills 2) Eye for detail or Auditing skill sets.
Qualification
Graduate fresher or Experience / MBA Fresher
Excel & Power Point
Total Experience: Fresher
Relevant Experience in a field: Preferably from the service industry: Credit Cards, BPO, Banks, NBFCs, Telecom, Insurance (Pl specify field and years)
Preferred Industry (If any) : Service Industry
