We are seeking individuals for an opportunity at Radhakrishna Foodland Private Limited.
Primary Duties
- Engage with customer departments to meet SLA and KPI standards
- Handle escalated customer inquiries and complaints
- Manage customer inquiries through various channels
- Provide guidance on handling difficult customer situations
Process Improvement
- Review and enhance customer service processes and procedures
- Identify and implement solutions to streamline workflows
Performance Metrics
- Develop and track key performance indicators (KPIs)
Report Preparation
- Prepare various timely reports including On-time, Issue, Short supply, Octroi & Sales Tax summary, Invoices & monthly Sales, Monthly KPI / MIS, Fast track inc. budget/non Budget, Monthly saving, and Trip Report analysis
- Generate reports and analyze data to identify trends and areas for improvement
Cross-Functional Collaboration
- Collaborate with other departments to address customer needs and concerns
- Share customer insights and feedback with relevant teams
Budget Management
- Manage the customer service budget
Quality Assurance
- Implement quality assurance programs
- Conduct regular quality assessments of customer interactions
Compliance
- Ensure team adherence to all relevant regulations and company policies
Training And Development
- Conduct training sessions for team members
- Keep the team updated on product knowledge and service policies
Skills: customer service,training,budget management,kpi
