Job Description
We are looking for a skilled IT Support and Admin Executive to manage and support our IT infrastructure and administrative tasks. The ideal candidate will be the first point of contact for IT-related issues and will handle various administrative responsibilities to ensure smooth office operations.
Specific Responsibility will include:
- IT Issue Resolution: Act as the first point of contact for all IT-related issues, including internet firewall, routers, switches, VLAN, Wi-Fi, and printer problems. Provide timely and efficient technical support to employees.
Asset Management:
Assign new machines to users and maintain records of all hardware and software assets. Keep track of and maintain the company's IT assets.Remote Support:
Provide remote IT support to stores as required.Procurement Coordination: Coordinate IT-related procurement with the Shahi team. Obtain direct rates from vendors for IT equipment and software. Raise Purchase Orders (PO) after obtaining necessary approvals.
- Software and Hardware Management: Ensure all hardware and paid software are up-to-date and functioning properly. Manage software licenses and ensure compliance with licensing agreements.
Administrative Support:
- Manage workflow by assigning tasks to team members daily, ensuring that deadlines are met and work is completed correctly.
Implement and monitor programs as directed by management, and see the programs through to completion.- Prepare and organize stamps and notary-related documents.
Assist in the preparation of regularly scheduled reports.
- Order and manage office supplies.
Submit and reconcile expense reports.- Provide general support to visitors.
Manage the IT and Maintenance team for better performance.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of experience in IT support or a similar role.- Experience in asset management and procurement processes is a plus.
Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
Proficiency in managing internet firewalls, Wi-Fi, and printer issues.- Ability to manage and maintain IT assets effectively.
Knowledge of procurement processes and vendor management.
Additional Requirements:
- Ability to work independently and as part of a team.
Strong organizational and time management skills.- Ability to handle multiple tasks simultaneously.
Willingness to provide support outside regular working hours when necessary.
Reports to : Admin IN charge
Job Type: Full-time
Experience:
- total work: 2 years (Preferred)
Work Location: In person
